General Policy
Thank you for choosing our services. We are committed to providing high-quality support to help you achieve your educational and career goals. Please review our general refund policy below, which applies to all our service offerings. Specific refund terms for individual programs or services may be outlined in your service agreement or program materials.
Service Fees and Payment:
– Fees for our services are outlined in the respective service descriptions or agreements.
– Payment schedules will be specified at the time of enrollment or engagement.
Cancellation by the Client:
– For most services, if you cancel your engagement with us prior to the commencement of services, you may be eligible for a partial refund, less an administrative fee. The specific amount of the administrative fee and the eligibility window for a refund will depend on the nature of the service and the point at which cancellation occurs. Please refer to your specific service agreement for details.
– Once services have commenced, the refundability of fees will be determined based on the extent of services already provided and the terms outlined in your service agreement. Generally, significant progress or completion of service milestones may limit or preclude refunds.
– For programs with defined start and end dates, specific cancellation deadlines and associated refund amounts will be communicated during the enrollment process.
Cancellation by Us:
– In the event that we are unable to provide the agreed-upon services due to unforeseen circumstances, a full or partial refund may be issued, depending on the stage of service delivery. We will communicate any such cancellations and the corresponding refund process to you promptly.
Specific Service Considerations:
– Overseas Study Consultancy: Refund policies for consultancy services may vary depending on the stage of the application process. Initial consultation fees may be non-refundable. Further details will be provided in your consultancy agreement.
– Research Mentorship Programs: Refund eligibility for research mentorship programs will depend on the program structure and the timing of withdrawal. Please refer to the specific program guidelines for details.
– Connected Global Career Services: Refund policies for career services may vary depending on the specific services engaged (such as: resume review, career coaching). Details will be outlined in your service agreement.
Refund Processing:
– All refund requests must be submitted in writing to scholars@phoenix-soaring.com
– Refund requests will be reviewed on a case-by-case basis, taking into account the specific circumstances and the terms of your service agreement.
– Approved refunds will be processed within 30 business days and issued via the original method of payment, where feasible.
Important Notes:
– This general refund policy provides an overview. Please always refer to the specific terms and conditions outlined in your individual service agreement or program materials for the most accurate and detailed information.
– We are committed to working with our clients to address any concerns and find fair resolutions.